On a January day in 1493 off the coast of the island of Dominica, Christopher Columbus reported seeing three “mermaids” — in reality manatees. Columbus commented that in real life, mermaids were “not half as beautiful as they are painted.” Just as Columbus was blinded by his expectations, many medical group leaders see things not […]
From down the street I could see the fortune teller’s shop. Did she know that I was coming? Go ahead, laugh. But if you’re a member of a 15 or more person medical group, do you have any clue, any clue at all, about your group’s future? I’m a fortune teller of sorts. I can […]
We’ll begin boarding in a few minutes. Although airlines have a lot to learn about customer service, they do serve as a model for pricing strategy in healthcare. You’re on your way to Cleveland. The plane seats 300-plus people and everyone will get there at the same time. Yet passengers paid remarkably different prices to […]
A study found little correlation between nonprofit hospitals’ CEO pay, which averaged almost $600,000 per year, and performance.
Some of us feel that we were promised careers that didn’t turn out as advertised. But just like the flying cars, those promises weren’t real promises, they were simply projections.
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
My dog stood body frozen stiff yet ready to lunge. His eyes fixed on the only object in his world, the squirrel eating seeds off the ground 14 feet away. The squirrel matched the stare, glanced at the tree about four feet distant and then, continuing to eat the entire time, just turned his back […]
“Bob, we’ve got to give you your two weeks notice. Here’s a check for the next two weeks’ compensation. Just pack your personal belongings and Jerry, here, will see you to the door.” Of course, if your medical group has a contract with a facility, say an exclusive contract, it can’t technically be “fired.” But […]
Coups and business cloning often decimate medical groups.
Not enough physicians? State plans to expand role of paraprofessionals.