Actors scramble to audition for a part, but stars choose from offered scripts. So why are you responding to that RFP?
Medical Group Minute
Why the Hospital’s Idea of Physician Leader Means Follower – Medical Group Minute
What those hospitals are really doing is training more physicians to become hospital-employed, or hospital-controlled managers.
Are You Lying About the Present and Shortchanging Your Future? – Medical Group Minute
The limo driver said that he’d made some bad choices in life. Some things hadn’t worked out as planned.
Management by Wandering Around (Someone Else’s Business) – Medical Group Minute
Tom Peters popularized the style of business management in which the manager cruises the workplace observing and interacting.
What a Marshmallow Says About Your Medial Group’s Future – Medical Group Minute
Would you rather have one marshmallow now, or two tomorrow?
Are All Hospitals Really Price Buyers? – Medical Group Minute
The devil though, is in the details: what’s value to you isn’t value to everyone. And, value is determined by the buyer.
Weaponized RFPs – Medical Group Minute
More and more hospitals are disrupting their longstanding hospital-based group relationships as they seek to cut stipends and get more for nothing.
Customer (Dis)Service – Medical Group Minute
Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service.
Bondholders, Docents and Hospital-Based Groups – Medical Group Minute
I recently read an article about a woman bemoaning the fact that she had been “cheated,” as her investment in General Motors bonds was about to become worthless.
Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.