Come along as Mark Weiss discusses how a poorly designed medical group governance structure guarantees failure.
Video
Weaponized RFPs – Medical Group Minute
More and more hospitals are disrupting their longstanding hospital-based group relationships as they seek to cut stipends and get more for nothing.
Customer (Dis)Service – Medical Group Minute
Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service.
Think About Kickbacks. Then Think Again – Success in Motion Series
A physician has been indicted for his role in a compound pharmacy prescription scam that included disguised kickbacks. Lots of lessons here.
Bondholders, Docents and Hospital-Based Groups – Medical Group Minute
I recently read an article about a woman bemoaning the fact that she had been “cheated,” as her investment in General Motors bonds was about to become worthless.
Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Are You Penalizing for the “Wrong” Answer to the Wrong Question? – Success in Motion
Take a seat and relax while you ride along with Mark and discuss the problem of expecting a valuable answer to the completely wrong question.
Audit Medical Group and Physician-Owned Facility Deals in Light of Tomorrow (and Today) – Medical Group Minute
It was June when I saw it. The boarded-up stores of Main Street, paved red with bricks and lost hope.
Have the Tables Turned on Your Practice? – Medical Group Minute
Watch as Mark delves into the strategic elements crucial for medical groups to thrive despite external pressures and transformations.
Carlitos and the Crisis Of Customer Service – Medical Group Minute
Great food isn’t enough to keep a customer. Neither is great medical care.