Your group needs to portray a unified image.
Tag: train
It Costs Nothing to Compete on the Basis of Common Courtesy
Prior to a recent speech to medical residents, I was chatting with the Department Chair concerning the growing importance of customer service in healthcare.
I’d Rather Go Somewhere Else – Medical Group Minute
You need to hire for more than clinical competence or even clinical excellence.
Unifying Your Group – Medical Group Minute
But your group needs to portray a unified image.
Competing on the Basis of Common Courtesy – Medical Group Minute
Demonstrate, don’t just talk about, high touch, high caring service.
Competing on the Basis of Common Courtesy – Podcast
Demonstrate, don’t just talk about, high touch, high caring service.
Competing on the Basis of Common Courtesy
Prior to a recent speech to medical residents, I was chatting with the Department Chair concerning the growing importance of customer service in healthcare.
Unifying Your Group
As hard as it is for me to say, it’s been 40 years since I had my summer job at McDonald’s. Yet after all this time, I remember some of the standards-enforcing mechanisms the franchise used, from written instructions on how each of the food items was to be prepared, to cards bearing sayings such…
I’d Rather Go Somewhere Else
Over lunch one day, my son told me that he had recently bought a Subway sandwich from the location on his college campus at U.C. San Diego. He said that when he asked for olives, the guy behind the counter placed three small olive slices across the foot-long sandwich.