What is satisfaction? How do we measure it? What’s the scale?
Tag: tactical
Here’s a different way to approach attaining your business goals, a different way of thinking about structuring a deal in the healthcare industry.
few months ago, while waiting at the gate for a flight, I couldn’t help but notice a gate agent making some woman unpack and repack and unpack and repack her expandable carry-on suitcase because it was too wide to fit into the measuring “box” for carry-on luggage…
A few months ago, while waiting at the gate for a flight, I couldn’t help but notice a gate agent making some woman unpack and repack and unpack and repack her expandable carry-on suitcase because it was too wide to fit into the measuring “box” for carry-on luggage.
Physician compensation is becoming more dependent upon patient satisfaction. Mark discusses a way to hack patient satisfaction surveys.
What is satisfaction? How do we measure it? What’s the scale?
A few months ago, while waiting at the gate for a flight, I couldn’t help but notice a gate agent making some woman unpack and repack and unpack and repack her expandable carry-on suitcase because it was too wide to fit into the measuring “box” for carry-on luggage. It was obvious from the gate agent’s […]
Ride along with Mark as he talks about a “backwards” thinking method that helps you get your business forward, fast.
It’s Friday night. After leaving the restaurant you turn onto the sidewalk and walk down the street.
Physician compensation is becoming more dependent upon patient satisfaction. Mark discusses a way to hack patient satisfaction surveys.