I’ve written before about the importance of customer service (see, for example, my blog posts of September 26, 2009, and June 3, 2009, or my article Securing Customer Satisfaction). Many medical groups have trouble focusing on improving customer service, and in getting their providers to implement tactics to support the group’s customer service strategy, because […]
Tag: Strategic Group Process
Whether you are an anesthesiologist, radiologist, pathologist or emergency medicine physician, picture a meeting of your national specialty association. Chances are great that you’d hear voluminous hallway chatter bemoaning more work and lower collections, what I call an increasing Workload-Reimbursement Gap™. Chances are also great that you would hear next to nothing in the symposium presentations […]
“Hi, my name is Dr. X and I’m a workaholic.” Actually, it’s usually much worse: Dr. X spends devotes his or her life to working in the production side of the practice (that is, on aspects related to patient care), which means that there’s no time left to devote to working on it. As a result, the Dr. […]
If you’ve read my articles on exclusive contract negotiation or read about the Strategic Group Process, you know that my view is that almost all of the instances of a group’s organization and operation are related . . . that either they are managed in order to achieve success or they are treated silo-like (or even ignored), resulting in stagnation and failure.
The sky is falling — I know, I heard it on the news today. The healthcare market is in a state of flux.
