Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Tag: satisfy
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Are you holding yourself back? Chances are that the answer is “yes.” Stop stopping your success.
This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk!
I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.
Physician compensation is becoming more dependent upon patient satisfaction. Mark discusses a way to hack patient satisfaction surveys.
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center? Originally limited to marketing (where it remains a very powerful idea), the concept of lifetime value involves looking at the worth of a customer not as the one-off value […]
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money. Podcast: Play in new window | Download
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Podcast: Play in new window | Download
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money.
