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Tag: satisfy

Medical Group Minute | Videocast

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.

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Medical Group Minute | Videocast

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.

Continue Reading...

Success In Motion | Videocast

Take Your Feet Off the Brakes – Success in Motion Series

Are you holding yourself back? Chances are that the answer is “yes.” Stop stopping your success.

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Customer Service | Manage Your Practice

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Redux

This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk!
I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.

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Success In Motion | Videocast

How to Put Your Finger on the Scale of Patient Satisfaction – Success in Motion – Rebroadcast

Physician compensation is becoming more dependent upon patient satisfaction. Mark discusses a way to hack patient satisfaction surveys.

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Podcast

Why You Need to Understand the Concept of Lifetime Value – Podcast

What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?

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Customer Service

Why You Need to Understand the Concept of Lifetime Value

What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center? Originally limited to marketing (where it remains a very powerful idea), the concept of lifetime value involves looking at the worth of a customer not as the one-off value […]

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Podcast

How to Put Your Finger on the Scale of Patient Satisfaction – Podcast

Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money. Podcast: Play in new window | Download

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Podcast

Rebroadcast: Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Podcast

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Podcast: Play in new window | Download

Continue Reading...

Medical Group Minute | Videocast

How to Put Your Finger on the Scale of Patient Satisfaction – Medical Group Minute

Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money.

Continue Reading...

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About Mark
About Mark

 
Mark F. Weiss represents large physician groups, highly entrepreneurial physicians, and physicians and others in the development of surgery centers, imaging facilities and other healthcare ventures. The object is success. 

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BOOK: The Medical Group Governance Matrix
BOOK: The Impending Death of Hospitals
BOOK: The Impending Death of Hospitals
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