In keeping with our New Year’s Tradition, here’s the hack. Flip things around: What will you not do, or stop doing, next year?
Tag: resolution
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
In keeping with our New Year’s Tradition, here’s the hack. Flip things around: What will you not do, or stop doing, next year?
We all make New Year’s resolutions. “I’ll do this or that!” Then January 5th rolls around and, well, you get the idea.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
I’ve sometimes wondered about the amount of importance attached to the arbitrary selection of the date we call January 1, New Years Day, as the date on which to make resolutions about our future behavior.