I was looking back over old posts and came across one written at the height, or depth (that’s my point), of the recession. Times have changed, but for many medical groups economic challenges remain, some from the general economy and others from the tectonic changes within the industry that have taken place, are taking place,…
Tag: relationship
Physician is 10th Person Found Guilty in Kickback Scheme
Green scrubs might be the new orange. And no matter the trendy branding on Netflix, orange isn’t the new black. The first week of March 2016 brought the 10th conviction for federal Anti-Kickback Statute (“AKS”) violations in connection with the now-closed Sacred Heart Hospital in Chicago. Dr. Venkateswara Kuchipudi, an internist, was found guilty of receiving…
TSA Screeners and the Myth of Medical Group Institutionalization of Business Relationships – Podcast
A congressional study compared the performance of San Francisco International (SFO) Airport’s privately contracted screeners with those of LAX’s TSA staffed screeners.
TSA Screeners and the Myth of Medical Group Institutionalization of Business Relationships – Medical Group Minute
A congressional study compared the performance of San Francisco International (SFO) Airport’s privately contracted screeners with those of LAX’s TSA staffed screeners. SFO’s staff screened 65% more passengers per screener than the government employed TSA personnel at LAX.
How Professional Expertise Can Become an Anchor, Not an Advantage
Many professionals, from architects to anesthesiologists, from structural engineers to surgeons, make the mistake of focusing solely on developing their skill sets and in delivering those skills to their customers, patients or clients.
Because All Business Isn’t Good Business – Podcast
That customer…the way he goes on and on and on, the way that he’s rude to the store staff, it’s just too much.
Because All Business Isn’t Good Business – Medical Group Minute
You’ve seen it before. Some customer in a store is bitching and moaning about something. I’m not saying that he might not have a point. But the way he goes on and on and on, the way that he’s rude to the store staff, it’s just too much.
Paper Business Cards and Patient Interaction – Podcast
Are you creating physical touch points for your patients, customers, referral sources and other potential deal partners?
Why A Strong Customer Relationship Might Be Your Undoing
What appears to be a stable system is the often the least stable. What appears to be safe is often the most risky.
False Positives and Medical Group Leadership – Medical Group Minute
False positives. A significant problem in medicine.