Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
Tag: problem
Ride along with Mark as he discusses the coming next wave of covid problems and opportunities.
Take a seat while Mark talks about the importance of knowing what you can change.
The coronavirus crisis has turned into a governance and structure crisis for many medical groups.
When things begin to go awry between hospitals and contracted medical groups, these are the sort of complaints that hospitals levy.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
Your medical group may have a superpower.
When my kids were small, they used to talk about their super powers. They were convinced that they were real. Podcast: Play in new window | Download
You’re under competitive pressure, so why cut your own group off at its knees? Podcast: Play in new window | Download
You’re under competitive pressure, so why cut your own group off at its knees?
