The Business of Healthcare

JetBlue-ing up Your Practice

The bizarre story of the JetBlue flight attendant who, after an altercation with a passenger, made a profanity-laden speech over the plane’s intercom, grabbed beer from the galley, opened the plane’s door and slid down the emergency evacuation chute, just got even more strange:  He’s become a web sensation, lauded by other self-absorbed losers for his […]

Continue Reading...

Impending Death of Hospitals | Philosophy

“Thank You!”

When my kids were younger, we used to play a game when we left a store.  We’d critique the way that the store employees greeted and treated us, whether or not we made a purchase. Think about the last time you visited a store.  Were you greeted — in a non-canned manner — when you […]

Continue Reading...