Healthcare as an industry might be recession-resistant, but it is not recession-proof.
Tag: patients
Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service.
Listen as Mark discusses a recent demonstration project/study revealing the patient tremendous benefits and cost savings of hospital care at home.
Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service.
Every touchpoint with a patient is an opportunity to build the relationship.
When I have a question about my health, about the last thing I think of is calling the hospital; I call my doctor.
Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service. You might provide them with the world’s best medical care, but if you piss them off they probably won’t be back, and they will probably let others know about it. If you piss them off before they […]
Every touchpoint a physician or medical group has with a patient is an opportunity to build the relationship — it’s also an opportunity to dramatically increase the chances, and speed, of patient collections.
