Price is what you pay. Value is what you get.
Tag: patient
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Unlike most medical groups and even most hospital systems, Amazon is bursting with dollars and with the energy to aim for the fences and to keep swinging away.
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Here, Mark discusses parallels between the Industrial Revolution, the bespoke customization of bike frames, and modern medical practice: more patients and a transformational experience.
Cyber criminals pay far more for health data than for credit card or banking information.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
Price is what you pay. Value is what you get.
I listened to a very interesting podcast called “The Soul of Enterprise.” It’s a business podcast mostly aimed at accountants, but it applies to other professional service providers as well.
oints. They’ve also figured out that some are willing to travel in a slightly different style. And yes, there’s an analogy here to healthcare.
