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Medical Group Minute | Videocast

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.

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Success In Motion | Videocast

Are You Penalizing for the “Wrong” Answer to the Wrong Question? – Success in Motion

Take a seat and relax while you ride along with Mark and discuss the problem of expecting a valuable answer to the completely wrong question.

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Medical Group Minute | Videocast

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.

Continue Reading...

Medical Group Minute | Videocast

Opting Out to Opt-in For Yourself – Medical Group Minute

I’m no enemy of fast food. I just don’t want to eat it.

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Medical Group Minute | Videocast

Direct Contracting by Physicians and Medical Groups – Medical Group Minute

Ebay and Craigslist have disintermediated the classified section in the newspaper, which used to be the largest moneymaker in that business. The newspaper as middleman has been put to bed for the last time.

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Medical Group Minute | Value | Videocast

A Refresher on Price Versus Value – Medical Group Minute

Price is what you pay. Value is what you get.

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Podcast | Value

A Refresher on Price Versus Value – Podcast

Price is what you pay. Value is what you get.

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Customer Service | Medical Group Minute | Videocast

Customer Service: Not Enough. Too Much. Hardly Ever Just Right. – Medical Group Minute

Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.

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Strategy | The Business of Healthcare

Amazon Turns its Inventory of Healthcare Ventures – What it Means for You

Unlike most medical groups and even most hospital systems, Amazon is bursting with dollars and with the energy to aim for the fences and to keep swinging away.

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Customer Service | Podcast

Customer Service: Not Enough. Too Much. Hardly Ever Just Right. – Podcast

Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.

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About Mark
About Mark

 
Mark F. Weiss represents large physician groups, highly entrepreneurial physicians, and physicians and others in the development of surgery centers, imaging facilities and other healthcare ventures. The object is success. 

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BOOK: The Medical Group Governance Matrix
BOOK: The Medical Group Governance Matrix
BOOK: The Impending Death of Hospitals
BOOK: The Impending Death of Hospitals
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