Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
Tag: order
Everyone’s talking about them. They’re apparently bad. Or are they?
Conflicts of interest. Everyone’s talking about them. Do you have one? They’re apparently bad. Or are they?
Everyone’s talking about them. Do you have one? They’re apparently bad. Or are they?
Conflicts of interest. Everyone’s talking about them. Do you have one? They’re apparently bad. Or are they? But what in the heck does “conflict of interest” even mean? When you think about it, “conflict of interest” is a term of a type similar to those other PC favorites, “greed” and “fair share” (which, by the […]
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
