In the world of publicly-held entities, good governance is often discussed as a balancing of issues, an avoidance of conflicts, and as giving credence to the interests of the providers of capital as well as to notions of “corporate citizenship.” Great. But largely irrelevant to your situation. Instead, try answering these four questions: Do you […]
Tag: mistake
You’re under competitive pressure, so why cut your own group off at its knees?
It’s often how the mistake maker, not the “victim,” reacts that makes the difference in the outcome.
It’s often how the mistake maker, not the “victim,” reacts that makes the difference in the outcome.
Mistakes happen. There’s a divergence of opinion on the question of whether or not to apologize or express sorrow over a healthcare error.
