Running a hospital based group as “service” for the hospital, functioning as a sort of clearinghouse for income and expenses, severely limits your group’s future.
I recently heard of a consumer survey done at a hotel in which it was found that the guests’ impressions of every factor tested for, the quality of the service, the attractiveness of the rooms, the cleanliness of the common areas, etc., depended upon their satisfaction with the hotel check-in experience.
What do you know, really know, about the people you do business with?
Don’t focus too intently on patient care and forget the rest.
"When you have time to gripe, you have time to wipe. When you have time to lean, you have time to clean."