Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Tag: customer
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
The fact is that your customers don’t give a whit about you and your group, but they care immensely about their own self interests.
“Value based billing” remains dominant in the medical industry news, chiefly from the MACRA angle.
“Value based billing” remains dominant in the medical industry news, chiefly from the MACRA angle. Mostly, though, it’s a lie because value is determined by the customer, not by some bean counter at CMS. Sure, CMS may be paying the bill for Medicare patients, but the patients are the actual customers and only they can assess whether value was truly delivered.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
I listened to a very interesting podcast called “The Soul of Enterprise.” It’s a business podcast mostly aimed at accountants, but it applies to other professional service providers as well.
I knew that I had taken the wrong job after my first day at the firm.
Airlines have figured out that there are different customers who are flying for different reasons and at different price points.
I knew that I had taken the wrong job after my first day at the firm.
