Join Mark in a discussion of the lesson learned from Starbuck's "solution" to its customer service problems, a solution that created bigger problems.
Tag: customer
I listened to a very interesting podcast called “The Soul of Enterprise.” It’s a business podcast mostly aimed at accountants, but it applies to other professional service providers as well.
I knew that I had taken the wrong job after my first day at the firm.
oints. They’ve also figured out that some are willing to travel in a slightly different style. And yes, there's an analogy here to healthcare.
Podcast: Play in new window | Download
I knew that I had taken the wrong job after my first day at the firm.
Podcast: Play in new window | Download
A diamond and a rock, sitting side by side. Both discovered near the bottom of the Udachny diamond mine in the Sakha Republic region of Russia, one of the world’s ten deepest open-pit diamond mines.
I listened to a very interesting podcast called “The Soul of Enterprise.” It’s a business podcast mostly aimed at accountants, but it applies to other professional service providers as well.
Super Bowl commercials garner all sorts of buzz for being “creative,” but creativity isn’t selling.
Podcast: Play in new window | Download
This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk! I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.
Don’t do what your competitors are doing just because they’re doing it or because you might get some award for it.
