The limo driver said that he’d made some bad choices in life. Some things hadn’t worked out as planned.
Tag: customer
Tom Peters popularized the style of business management in which the manager cruises the workplace observing and interacting.
The devil though, is in the details: what’s value to you isn’t value to everyone. And, value is determined by the buyer.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
The fact is that your customers don’t give a whit about you and your group, but they care immensely about their own self interests.
“Value based billing” remains dominant in the medical industry news, chiefly from the MACRA angle.
“Value based billing” remains dominant in the medical industry news, chiefly from the MACRA angle. Mostly, though, it’s a lie because value is determined by the customer, not by some bean counter at CMS. Sure, CMS may be paying the bill for Medicare patients, but the patients are the actual customers and only they can assess whether value was truly delivered.
