I hate it when people lie to me.
Tag: customer
“Value based billing” remains dominant in the medical industry news, chiefly from the MACRA angle.
Many professionals, from architects to anesthesiologists, from structural engineers to surgeons, make the mistake of focusing solely on developing their skill sets and in delivering those skills to their customers, patients or clients.
Hospitals, especially in their rush to spend money acquiring physician practices in order to participate, were all for the concept of value based care.
A diamond and a rock, sitting side by side. But are they of the same value?
The limo driver said that he’d made some bad choices in life. Some things hadn’t worked out as planned.
Tom Peters popularized the style of business management in which the manager cruises the workplace observing and interacting.
The devil though, is in the details: what’s value to you isn’t value to everyone. And, value is determined by the buyer.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.