Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service.
Tag: customer service
You need to hire for more than clinical competence or even clinical excellence.
Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service.
I recently read that taken together, the value of all airline shares from the beginning of the industry to date would be a net loss. Is anyone surprised?
You need to hire for more than clinical competence or even clinical excellence.
Over lunch one day, my son told me that he had recently bought a Subway sandwich from the location on his college campus at U.C. San Diego. He said that when he asked for olives, the guy behind the counter placed three small olive slices across the foot-long sandwich.
I recently read that taken together, the value of all airline shares from the beginning of the industry to date would be a net loss. Is anyone surprised? On two recent connecting flights on the same airline, the customer experience was so wildly different that you’d think they were not only different companies, but on […]
Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service. You might provide them with the world’s best medical care, but if you piss them off they probably won’t be back, and they will probably let others know about it. If you piss them off before they […]