It’s often how the mistake maker, not the “victim,” reacts that makes the difference in the outcome.
Tag: apology
It’s often how the mistake maker, not the “victim,” reacts that makes the difference in the outcome.
It’s often how the mistake maker, not the “victim,” reacts that makes the difference in the outcome.
Mistakes happen. There’s a divergence of opinion on the question of whether or not to apologize or express sorrow over a healthcare error.