They say that beauty is in the eye of the beholder. So, too, is patient satisfaction.
Sure, it’s just a mind game. But it’s a very powerful one.
Like the visible horizon, the apparent line that separates the earth from the sky, your business horizon is directly tied to height.
As Fox News reports, a Minnesota man and his 6 and 9 year old children were asked to get off a Southwest Airlines flight and were not allowed back on the plane until he deleted an uncomplimentary tweet about a gate agent.
Thirty some years ago, my father told me that you paid less for $150 shoes than you did for a $49 pair.
Your first sale was to yourself, convincing yourself that you had what it takes to get into your profession.
Tom Peters popularized the style of business management in which the manager cruises the workplace observing and interacting. He referred to it as “management by wandering around.” The same observational style applied to instances within and, equally or even more so, outside of your specific practice specialty, or business, or industry, provides a tremendous amount […]
The physician subsidiary entity is a physician alignment model sold as a kinder, gentler, freer alternative to direct hospital employment.
Many medical group leaders see the change in healthcare as a storm, a storm that is out of control, one over which they have no control. As a result they double down their retreat to the metaphorical storm cellar, lay low and hope, no, pray, that disruption will pass them by.
Great food isn’t enough to keep a customer. Neither is great medical care.